14
Thursday
December 2017
10:22 PM IST
News Headlines
Home   | Main News   | Kerala  | National   | International  | Business   | Sports   | Entertainment   | Columns   | Offbeat   | About Deepika 
Business News
Customers may get Rs 5,000 if int'l SIM card fails
 
New Delhi, Jun 14 (PTI) Telecom regulator TRAI today recommended that international roaming SIM card and global calling card providers should pay Rs 5,000 as compensation to consumers who face service failure during an overseas travel.

The compensation of Rs 5,000 has been suggested by the Telecom Regulatory Authority of India (TRAI) both for pre-paid and post-paid subscribers.

Pre-paid customers should additionally get full refund of the amount they have already paid to the service provider, TRAI suggested to the telecom department, DoT.

The regulator's recommendations pertain to the sale and rent of international roaming SIM cards and global calling cards of foreign operators in India.

The compensation has been recommended in cases of "non- activation of services, no usage of the card for reasons beyond the control of the customer like poor network coverage, in-compatibility of handsets etc".

TRAI has also said that the penalty and refund should be remitted to the customer within 15 days of their return and reporting non-usage of the card.

The sector regulator also suggested cancellation of the permits of such companies in case 10 per cent of the total international SIM cards sold by them are found to be non- working.

The regulator recommended that international SIM card sellers should set up grievance redressal mechanism. For early settlement of complaints they should set up an appellate authority having representation from the company and the telecom department, it said.

TRAI has also recommended that purchase of global calling cards and International SIM cards be done though digital mode only that is net banking, credit or debit cards and e-wallets.

The move by TRAI follows detailed discussions with international SIM card and global calling card companies, after a number of user complaints were received by the regulator.

The discussion between regulator and players was held after an SMS-based survey initiated by the regulator revealed that nearly half the consumers who used such services claimed it worked partially or did not work at all.

TRAI has also favoured cancellation of permits of 23 companies which did not respond to its call for discussion on the issue.


US dollar ends lower against rupee
Stocks start with caution, macro data ahead
Govt in talks with Singapore for cruise connectivity: Gadkari
Sensex zooms 195 pts on strong global cues
Bitcoin drops after dramatic gains ahead of futures launch
Market takes a poll position, Sensex surges 301 pts
'Exports from Rajasthan to increase three-fold by 2022'
Ensure job creation with focus on rural unemployed: Mukherjee
China Development Bank Files Insolvency Plea Against Reliance Telecom
Sensex down 100 pts as RBI policy decision looms
Sensex ends lower ahead of RBI policy call
Sensex recovers 140 pts on positive GDP data
US dollar ends higher against rupee
Fiscal deficit crosses 96% of FY18 target at Oct-end
Gold slumps Rs 120 on lacklustre demand, global cues
Achieving 10pc growth rate is challenging: Jaitley
Sensex gains 68 pts in early trade on global cues
Bitcoin hits new record high of $9,687, up almost 20% since Friday
Reliance resumes JioPhone sale, starts round 2 of phone war
Sensex drops 107 pts as S&P keeps sovereign rating unchanged
KERALA NEWS
LDF govt is honoured: Pinarayi Vijayan
 (Thiruvananthapuram, Dec 14, 2017, DG): The LDF government feels honoured today, Chief Minist  
Rahul consoles fishermen at Poonthura and Vizhijam
Unni to produce more evidence in threatening case
Judges are spineless: Advocate Aloor
INTERNATIONAL NEWS
'Candidate Putin' makes first appearance at annual press conference
 (Dec 14, 2017, AFP): Russian President Vladimir Putin kicked off an annual press conference T
China, S Korea leaders to discuss N. Korea nukes
Lanka becomes 163rd nation to accede to landmine ban treaty
Trump promises 'giant tax cut' as 'Christmas gift' to Americans
NATIONAL NEWS
Actor-writer Neeraj Vora dies at 54
 (Mumbai, Dec 14, 2017): Bollywood actor, writer and director, Neeraj Vora, known for films su
EC acting like BJP's puppet, PM's 'roadshow' violation of code: Congress
UP Council adjourned amid uproar
Chidambaram raps EC for issuing Rahul show cause notice
Untitled Page
Rashtra Deepika LTD
Copyright @ 2017 , Rashtra Deepika Ltd.