21
Monday
May 2018
10:59 PM IST
News Headlines
Home   | Main News   | Kerala  | National   | International  | Business   | Sports   | Entertainment   | Columns   | Offbeat   | About Deepika 
Business News
Customers may get Rs 5,000 if int'l SIM card fails
 
New Delhi, Jun 14 (PTI) Telecom regulator TRAI today recommended that international roaming SIM card and global calling card providers should pay Rs 5,000 as compensation to consumers who face service failure during an overseas travel.

The compensation of Rs 5,000 has been suggested by the Telecom Regulatory Authority of India (TRAI) both for pre-paid and post-paid subscribers.

Pre-paid customers should additionally get full refund of the amount they have already paid to the service provider, TRAI suggested to the telecom department, DoT.

The regulator's recommendations pertain to the sale and rent of international roaming SIM cards and global calling cards of foreign operators in India.

The compensation has been recommended in cases of "non- activation of services, no usage of the card for reasons beyond the control of the customer like poor network coverage, in-compatibility of handsets etc".

TRAI has also said that the penalty and refund should be remitted to the customer within 15 days of their return and reporting non-usage of the card.

The sector regulator also suggested cancellation of the permits of such companies in case 10 per cent of the total international SIM cards sold by them are found to be non- working.

The regulator recommended that international SIM card sellers should set up grievance redressal mechanism. For early settlement of complaints they should set up an appellate authority having representation from the company and the telecom department, it said.

TRAI has also recommended that purchase of global calling cards and International SIM cards be done though digital mode only that is net banking, credit or debit cards and e-wallets.

The move by TRAI follows detailed discussions with international SIM card and global calling card companies, after a number of user complaints were received by the regulator.

The discussion between regulator and players was held after an SMS-based survey initiated by the regulator revealed that nearly half the consumers who used such services claimed it worked partially or did not work at all.

TRAI has also favoured cancellation of permits of 23 companies which did not respond to its call for discussion on the issue.


Sohan Roy features in Top 100 Indian Business Owners by Forbes Middle East
NITI welcomes $16 bn Walmart-Flipkart deal
Bajaj Finserv offers repayment flexibility on home loan
Walmart to acquire 77% stake in Flipkart
Most Indian millennials ready to switch jobs for a pay rise: Report
Monetise Air India assets rather than selling stake: SJM to govt
With Fuel Prices Hitting the Roof, Govt Asks Oil Companies Not to Increase Rates: Report
PM Modi flags off Indian Railways' first high speed electric locomotive in Bihar
Axis Bank stock rises 4% after Shikha Sharma's tenure shortened
It's for RBI to decide on Chanda Kochhar's term at ICICI Bank: Finmin
Crisis-hit Deutsche Bank pushes out British CEO
Highlights of RBI monetary policy
Honda India Recalls Activa 125cc, Grazia and Aviator Scooters
Ratnagiri refinery: Pradhan says open to offer majority stake to Aramco
Telcos' pre-tax losses widen to Rs 38,153 cr in 2016-17
India to be ready with 5G roadmap by June: Tel Secy
Sensex, Nifty turn choppy on weak global cues
Facebook says sorry for data breach scandal in British newspaper ads
Global trade facing challenges,India needs to boost exports: Prabhu
Havells appoints Shashi Arora as CEO of Lloyd
KERALA NEWS
Kerala among 13 states on thunderstorm alert
 (New Delhi, May 7, 2018): Thunderstorms accompanied by squall, hail and heavy rains are likel  
Kerala Karshaka Jadha Opens to a Great Beginning / Video
Malappuram press club attack: RSS workers nabbed
Workers injured in mudslide at construction site
INTERNATIONAL NEWS
Hirokazu Kore-eda's 'Shoplifters' wins Palme d'Or at Cannes
 (Cannes, May 20, 2018):Japanese director Hirokazu Kore-eda won the Palme dOr at the 71st Cann
Cuba: 110 died in plane crash, 3 survivors 'critical'
The Royal Wedding: Prince Harry, Meghan Markle declared husband and wife
8 killed in explosions at Afghanistan stadium
NATIONAL NEWS
Yeddyurappa sworn in as Karnataka chief minister
 (Bengaluru, May 17, 2018):BJP legislature party leader B S Yeddyurappa was today sworn in as
Mamata Banerjee supports Mayawati against BJP forming govt in Karnataka
Will Justice Chelameswar share dias with CJI on his last day in SC?
JD(S) chief HD Kumaraswamy, son fly off to Singapore
Untitled Page
Rashtra Deepika LTD
Copyright @ 2017 , Rashtra Deepika Ltd.